Privacy policy
Privacy Policy
This Privacy Policy explains how LUXX THE LABEL
("we," "our," or "us") collects, uses, and discloses your personal information when you visit, interact with, or make a purchase from our website (the "Site") or engage with our services (collectively, the "Services"). By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please refrain from using our Services.
Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on our Site with the "Last Updated" date revised.
Information We Collect
1. Information You Provide Directly
We collect personal information when you:
- Make a purchase (e.g., name, email, shipping and billing addresses, payment details).
- Create an account (e.g., username, password, security questions).
- Contact us for support (e.g., messages, feedback).
- Use features like wish lists or leave reviews.
2. Information Collected Automatically
We collect information via cookies, pixels, and other technologies:
- IP address, device type, and browser.
- Usage details, such as pages viewed, time spent on the Site, and interaction with features.
3. Information From Third Parties
We may collect information from:
- Payment processors (e.g., card details for transactions).
- Marketing and analytics providers.
- Platforms like Shopify that power our Site.
How We Use Your Information
We use your personal information for:
- Providing Services: To process your orders, deliver products, and offer customer support.
- Marketing and Communication: To send promotions, updates, and advertisements tailored to your preferences.
- Security and Compliance: To prevent fraud, ensure safety, and comply with legal obligations.
Cookies and Similar Technologies
Cookies enhance your experience by:
- Remembering your preferences.
- Analysing website usage to improve functionality.
You can disable cookies in your browser settings, but this may limit certain features. For detailed information on our use of cookies, visit Shopify's Cookie Policy.
Sharing Your Information
We may share your information:
- With Service Providers: For payment processing, analytics, shipping, and customer service.
- For Legal Reasons: To comply with regulations or enforce agreements.
- During Business Transfers: In the event of a merger or sale.
User-Generated Content
Any reviews or content you submit may be publicly visible. Please refrain from sharing sensitive information in public areas of the Site.
Your Privacy Rights
Depending on your location, you may have the following rights:
- Access and Portability: Request a copy of your data.
- Correction: Rectify inaccurate information.
- Deletion: Request the removal of your data.
- Opt-Out: Decline targeted advertising or data sharing.
To exercise your rights, contact us at luxxthelabel@luxxthelabel.com.
Security and Data Retention
We implement measures to protect your data, but no system is completely secure. Data is retained as needed to fulfill its purpose or comply with legal requirements.
Children's Privacy
Our Services are not directed at children under 16. If you believe we have collected information from a minor, please contact us to remove it.
International Data Transfers
Your data may be processed in countries with different privacy laws. We rely on safeguards such as standard contractual clauses for international transfers.
Contact Us
For any questions or to exercise your privacy rights, reach out to:
LUXX THE LABEL
PO BOX 643
South Melbourne VIC 3205, Australia
Email: luxxthelabel@luxxthelabel.com